Refund And Exchange Policy

Last Updated: June 7, 2024

Thank you for shopping at StechEmpresa! We understand that sometimes you may need to return an item. This policy outlines the conditions under which you can return laptops, workstations, desktops, and related devices purchased from our online store (stechempresa.com) or physical location at Second Industrial Street, Shop 15, Sharjah SH, United Arab Emirates.

Contact Information:

  • Phone: 00971502251048

Eligibility for Refunds:

  • Unopened and Unused Items: You can return unopened and unused items within 30 days of purchase for a full refund.
  • Opened or Used Items: We accept returns of opened or used items within 30 days of purchase, provided the item is in its original condition, with all packaging, manuals, and accessories. A restocking fee of 15% may apply.
  • Defective Items: We will gladly accept returns of defective items within the warranty period. Please refer to the manufacturer's warranty for specific details.

Non-Returnable Items:

  • Items that have been opened, used, or damaged due to customer negligence.
  • Items without original packaging, manuals, or accessories.
  • Software or games that have been opened or registered.
  • Custom-configured or built-to-order devices.

Return Process:

  1. Contact StechEmpresa by phone or email within the return window mentioned above.
  2. A customer service representative will provide you with a Return Merchandise Authorization (RMA) number.
  3. Securely pack the item(s) in its original packaging, including all manuals and accessories.
  4. Clearly mark the RMA number on the outside of the package.
  5. Ship the package to the address provided by the customer service representative.
  6. We recommend using a trackable shipping method with insurance. You are responsible for the cost of return shipping.

Refunds:

  • Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above.
  • If the return is approved, your refund will be processed within 2 business days.
  • Refunds will be issued to the original payment method used for the purchase.

Please Note:

  • We reserve the right to deny a refund if the item does not meet the return criteria.
  • Shipping costs are non-refundable.
  • This policy is subject to change without prior notice.

We hope this refund policy is helpful. If you have any questions, please don't hesitate to contact us.